ZEROBLOCK

Privacy Policy

Privacy Policy

  1. Introduction ZeroBlock ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our zero-fee Solana memecoin trading platform and related services, including our website located at https://zeroblock.trade (collectively, the "Services"). It also informs you about your privacy rights and how the law protects you. This Policy is part of our Terms and Conditions, and by accessing or using our Services, you agree to both this Policy and the Terms and Conditions. If you do not agree with the terms of this Policy, please do not use our Services.

  2. Data Controller Contact Information For the purposes of applicable data protection laws, the data controller is: • ZeroBlock • Email: support@zeroblock.trade • Address: Contact via email. Physical address pending company registration.

  3. Applicable Privacy Laws This Privacy Policy has been designed to comply with applicable privacy laws, including: • Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) in the United States • Other applicable state privacy laws in the United States

While we are based in North America, we strive to provide privacy protections consistent with global best practices.

  1. Scope of This Policy This Policy applies to information we collect: • Through our Services. • In email, text, and other electronic communications between you and the Services. • Through mobile and desktop applications you download from the Services. • When you interact with our advertising and applications on third-party websites and services. This Policy does not apply to information collected by: • Us offline or through any other means not specified above. • Any third party, including through any application or content that may link to or be accessible from the Services.

  2. Children Under the Age of 16 Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are under 16, do not use or provide any information on our Services. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@zeroblock.trade.

  3. Information We Collect About You 6.1 Personal Data We may collect, use, store, and transfer different kinds of personal data about you, including: • Identity Data: Username, real name, or other identifiers. • Contact Data: Email address, telephone numbers. • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform. • Usage Data: Information about how you use our Services. • Transaction Data: Details of cryptocurrency transactions you carry out through the Services, including Solana memecoin trades, purchase amounts, and trading pairs. • Wallet Information: Cryptocurrency wallet addresses, transaction history, and connected wallet providers. • Subscription Data: Information about your subscription plan, payment history, subscription status, and renewal dates. • Referral Data: Referral codes used, referrals made, and rewards earned through our referral program. • Tier Data: For free tier users, information about your current tier status, trading volume, and fee rates.

6.2 Aggregated Data We also collect, use, and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. This may include trading volumes, platform usage statistics, and performance metrics to improve our Services.

6.3 Special Categories of Personal Data We do not collect any Special Categories of Personal Data about you (e.g., details about your race, religion, sexual orientation, health, or biometric data).

  1. How We Collect Your Personal Data 7.1 Direct Interactions You may give us your Identity and Contact Data by: • Filling in forms on our Services. • Corresponding with us by email or otherwise. • Registering for an account (if applicable). • Participating in surveys or promotions.

7.2 Automated Technologies As you interact with our Services, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

7.3 Third Parties or Public Sources We may receive personal data about you from various third parties: • Technical Data from analytics providers. • Contact and Transaction Data from providers of technical, payment, and delivery services. • Identity and Contact Data from publicly available sources.

  1. Cookies and Similar Technologies We use cookies to distinguish you from other users of our Services and to improve your experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please see our Cookie Policy for more details.

  2. How We Use Your Personal Data We use your personal data for the following purposes: • To Provide Services: Facilitate your use of the Services, including processing transactions, providing zero-fee trading capabilities, and offering customer support. • Account Management: Manage your account, including verifying your identity, maintaining your profile, and administering your subscription plan. • Subscription Administration: Process subscription payments, track subscription status, issue subscription-related notifications, and manage subscription benefits. • Tier Management: For free tier users, track trading volume, determine appropriate tier status, and apply the corresponding fee structure. • Referral Program: Track and process referrals, calculate and distribute referral rewards, and prevent fraudulent referral activity. • Trading Functionality: Enable zero-fee trading of Solana memecoins, process transactions through supported platforms (Axiom, Photon, BullX, and Pump.fun), and provide frontrun protection. • Improve Services: Analyze how you use our Services to improve functionality and user experience. • Marketing: Provide you with information about goods and services that may interest you, including new features, subscription offers, and platform updates. • Legal Obligations: Comply with legal and regulatory obligations, such as anti-money laundering and fraud prevention. • Security: Ensure the security of our Services and prevent fraudulent activities.

  3. Legal Basis for Processing (For Canadian Users) Under PIPEDA, we process your personal data based on your consent and for purposes that a reasonable person would consider appropriate in the circumstances. This includes processing necessary for: • Performing our contract with you • Complying with legal obligations • Our legitimate business interests, where those interests do not override your fundamental rights and freedoms

  4. Disclosure of Your Personal Data We may share your personal data with: • Service Providers: Third parties who provide services on our behalf, such as payment processing, data analysis, and marketing assistance. • Affiliates: Our subsidiaries and affiliates for business purposes. • Legal and Regulatory Authorities: When required by law or necessary to comply with legal processes. • Business Transfers: In connection with a merger, sale, or reorganization of all or part of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

  1. International Data Transfers Your personal data may be transferred to and processed in countries outside of Canada and the United States. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your personal data in accordance with this Policy and applicable laws, which may include standard contractual clauses or other legally approved mechanisms.

  2. Data Security We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include: • Encryption of sensitive data • Access controls and authentication procedures • Regular security assessments • Secure data storage practices • Staff training on data protection

However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including: • Active accounts: For as long as your account remains active • Inactive accounts: Up to 2 years after your last activity • Transaction data: Up to 7 years for tax and regulatory compliance • Marketing preferences: Until you opt-out or withdraw consent

After these periods, we will securely delete or anonymize your personal data.

  1. Your Legal Rights Depending on your location, you have different rights regarding your personal data:

15.1 For Canadian Users (PIPEDA) You have the right to: • Access your personal information • Challenge the accuracy of your information and have it corrected as appropriate • Withdraw your consent to the collection, use, or disclosure of your information • File a complaint with the Privacy Commissioner of Canada

15.2 For California Residents (CCPA/CPRA) You have the right to: • Know what personal information is collected about you • Know whether your personal information is sold or disclosed and to whom • Say no to the sale of your personal information • Access your personal information • Request deletion of your personal information • Not be discriminated against for exercising your privacy rights • Correct inaccurate personal information • Limit the use and disclosure of sensitive personal information

15.3 How to Exercise Your Rights To exercise any of these rights, please contact us at support@zeroblock.trade. We will respond to your request within the timeframe required by applicable law (typically 30-45 days).

  1. Do Not Track Signals Our Services do not respond to Do Not Track ("DNT") signals. DNT is a preference you can set in your browser to inform websites that you do not want to be tracked.

  2. California Shine the Light California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@zeroblock.trade.

  3. Automated Decision-Making We do not use your personal data for automated decision-making processes that have legal or similarly significant effects on you.

  4. Third-Party Links Our Services may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

  5. Changes to This Privacy Policy We may update this Policy from time to time. We will notify you of any significant changes by posting the new Policy on this page and updating the "Effective Date" at the top. Your continued use of the Services after any changes indicates your acceptance of the updated Policy.

  6. Contact Information If you have any questions or concerns about this Policy or our privacy practices, please contact us: • Email: support@zeroblock.trade • Address: Contact via email. Physical address pending company registration.

  7. Definitions • "Personal Data" or "Personal Information": Any information relating to an identified or identifiable natural person. • "Processing": Any operation performed on personal data, such as collection, storage, use, disclosure, etc. • "Controller": The entity that determines the purposes and means of processing personal data. • "Processor": The entity that processes personal data on behalf of the controller. • "PIPEDA": Personal Information Protection and Electronic Documents Act, Canada's federal privacy law for private-sector organizations. • "CCPA/CPRA": California Consumer Privacy Act and California Privacy Rights Act, which govern privacy rights for California residents. • "Subscription Plans": The paid service options offered by ZeroBlock that provide zero-fee trading and other benefits. • "Free Tier": The non-subscription option with a fee-based structure determined by user tier level. • "Referral Program": The system that allows users to earn rewards by referring new users to ZeroBlock.

  8. Your Responsibility You are responsible for ensuring that any personal data you provide to us is accurate and up to date.

  9. Language This Policy is drawn up in English. If it is translated into any other language, the English version shall prevail in the event of any inconsistencies.